Fully managed customer support
Bongonix takes over your customer support end to end. AI agents resolve the repetitive questions in seconds, and trained human agents step in for the sensitive, emotional and complex conversations. Pick AI, humans or both.
24/7 coverage
Live in about 14 days
Clients in any country
Live conversation
Bongonix AI
Handed to a human agent — full context kept
Sam · Human agent
Wherever your customers reach out
Live chat
Voice
Social DMs
In-app
Results
12M+
Conversations handled
<45s
Average first response
96%
Customer satisfaction
40+
Languages supported
60%
Lower support costs
What we do
Every conversation goes to whoever handles it best — software or a person.
Instant, accurate, always on
Trained on your docs, policies and past tickets, our AI agents resolve high-volume questions in seconds — in any language, at any hour.
Order status, billing, refunds and account questions
Trained on your knowledge base and tone of voice
Works across chat, email, WhatsApp and social
Escalates to a human the moment it should
Empathy where it counts
Dedicated, trained support professionals for conversations that need judgement, patience and a real person on the other side.
Complaints, cancellations and sensitive cases
Complex technical troubleshooting
VIP and high-value customers
Brand-trained, quality-reviewed, dedicated to your account
Your model, your call
Every company is different. Choose the setup that fits your customers and budget — and change it any time.
Fast, low-cost coverage for high-volume, repeatable questions. Ideal for products with clear policies and self-serve customers.
AI resolves what it can and hands everything else to a human agent with the full conversation attached. The setup most clients choose.
A dedicated human team for brands where every conversation is personal — premium services, healthcare or sensitive products.
Seamless handoff
Customers never repeat themselves. Our human agents see the full history the moment they join.
Every conversation starts with a real answer in seconds, not a queue.
Frustration, urgency, sensitive topics or low confidence trigger an escalation.
A human agent joins with the transcript, customer details and suggested next steps.
The outcome feeds back into the AI, so the next similar case is handled faster.
How it works
A clear, low-effort onboarding. We do the heavy lifting.
We learn your product, customers, volumes and the tone you want.
We train AI agents on your docs and onboard human agents on your policies and tools.
We plug into your helpdesk and channels and start handling real conversations.
Weekly reports on volume, resolution and satisfaction, with a clear plan to improve.
Industries
Most of our clients ship software. We speak their customers' language.
Onboarding, billing and how-to questions for subscription products.
Transfers, cards, KYC and disputes handled with accuracy and care.
Orders, returns and delivery issues resolved around the clock.
Technical tier-1 and tier-2 support that understands your stack.
Plans, activations and outages handled at peak volumes.
Learner, parent and instructor support across time zones.
Account, purchase and community support for large user bases.
Telehealth booking, patient onboarding and app support handled with privacy.
Client stories
“Bongonix took over 80% of our tickets within a month. Our engineers stopped firefighting support and went back to shipping.”
Alex Morgan
Head of Operations, Fintech startup
“The handoff between their AI and human agents is invisible to our customers. Satisfaction went up while costs went down.”
Priya Nair
VP Customer Experience, SaaS platform
“We chose human-only support for our telehealth app. Their agents are patient, careful and genuinely kind with our users.”
Daniel Okafor
Founder, Online healthcare app
FAQ
Still have a question? Ask us directly.
Ask on WhatsAppYes. You can run AI only, humans only, or a hybrid of both — and switch between them as your needs change.
It escalates on clear signals: frustration, sensitive or emotional topics, low confidence, VIP customers or any rule you set. The human agent sees the entire conversation.
Most teams go live in about two weeks, including AI training and human agent onboarding.
We work inside your existing helpdesk and channels — live chat, email, WhatsApp, social and voice. No migration needed.
Yes. We work with companies worldwide and support customers in 40+ languages, around the clock.
Agents only get the access they need, every action is logged, and we follow your data handling and privacy requirements.
Pricing depends on your volume, channels and mix of AI and human agents. Message us on WhatsApp and we'll send a quote within a day.
Tell us about your product and volumes. We'll reply on WhatsApp with a plan and a quote — usually within the hour.
WhatsApp: +880 1806-880005
Typically replies within minutes